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Submit a Maintenance Request through the Online Portal

The following is how a tenant or homeowner can submit a request for maintenance through their Online Portal.  

CLICK HERE TO ACCESS YOUR TENANT PORTAL

*** If you haven't set up your Tenant Portal yet, please CLICK HERE to request access.  THIS IS ONLY to request access to your Tenant Portal, NOT for reporting maintenance requests themselves. Access emails are sent out Monday - Friday between 9 am & 5 pm. 

*** For urgent maintenance issues, please call 1-888-325-2357 to reach the 24-hour call center.

  • Submit a maintenance request directly to your property manager in the Online Portal along with photos of the issue.
  • ​From the Home or Maintenance tab click Request Maintenance. 
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  • Enter a detailed description of the issue, upload one or more photos of the item needing attention (select multiple photos at once from computer or camera roll), select whether the property manager has permission to enter with their key, then click Submit Request.
  • You will see a confirmation message in your portal once the request is submitted, but will not receive a confirmation email.
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  • The status of a maintenance request submitted through your Online Portal is available in the the Maintenance tab. The status will update from received, to scheduled, to completed as these actions are done by the property manager.
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CLICK HERE TO ACCESS YOUR TENANT PORTAL

*** If you haven't set up your Tenant Portal yet, please CLICK HERE to request access.  Access emails are sent out Monday - Friday between 9 am & 5 pm. 

*** For urgent maintenance issues, please call 1-888-325-2357 to reach the 24-hour call center.